SHIPPING & DELIVERY
Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with DU-PAIR. The shipment /delivery time is an approximate time mentioned by the vendor against each product. DU-PAIR shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of DU-PAIR.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. DU-PAIR reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), DU-PAIR has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.
Octroi charges may be levied on few destinations (mostly in Maharashtra) displayed on the site. These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded.
All Duties and taxes for international shipping shall be borne by the customer. DU-PAIR is not liable to pay any Duties or Taxes for International Shipping.
RETURNS & EXCHANGES
DU-PAIR acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through any retail outlets.
Every single piece designed & produced by DU-PAIR goes through stringent quality checks. colour & texture variations are not faults, but rather a beautiful characteristic of natural processes and hand woven fabrics. We sincerely hope you cherish these pieces as much as we do! A product may be returned as long as it remains unused, unwashed and undamaged. As our garments are hand made in small runs we are happy to provide an exchange, we do not offer refunds. The cost of return and any excess cost with exchange are to be borne by the customer. We accept returns within 5 business days. DU-PAIR holds the right to refuse returns in case the product is used or damaged by the customer.
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else DU-PAIR will not be liable to accept the merchandise. In such cases, the customer will have to write in to firstname.lastname@example.org and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
ALL couriers of this nature will be borne by the customer themselves. DU-PAIR will only bear the expenses of the transaction after the repair of the merchandise.
Please note, damaged products specific to repair will have to be couriered back to our factory wherein all costs will be borne by the customer themselves. DU-PAIR will only bear the expenses of the transaction after the repair of the merchandise.
PLEASE SEND RETURNS TO:
DU-PAIR Apparel Pvt. Ltd.
501 / 502 - B Wing, Raj Residency,
Gujar Lane, Off S. V. Road,
Mumbai - 400 054, INDIA
**You must obtain a PRIOR APPROVAL via e-mail BEFORE returning any garments.
The Orient Line offers a relaxed fit in all styles so that you will feel comfortable as soon as you slip into our clothing. Our sizing is given as 1, 2, and 3. We provide measurement guide of basic BODY MEASUREMENTS so that you can choose the size that is most appropriate to your preference. The sizing is made using these measurements as the middle road. Our clothing will fit comfortably on the body size indicated. When in doubt, you may want to opt for a size that will fall more loosely - because after all, we want you to relax!
PRODUCT AVAILABILITY & ASSEMBLY
Due to popularity or short interruption of supply, some items may be unavailable or out of stock. If there is a garment in a fabric or color that you would like to order which is presently unavailable, please do contact us and we will do our best to advise if/when it will be available in the future.
This site and the materials and products on this site are provided "as is" and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, DU-PAIR disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. DU-PAIR does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. DU-PAIR does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.